Delivery & Returns

Delivery

Delivery of your products will be free of charge to Ireland when you spend €60 or more. Otherwise delivery costs will be €5.00 ( €4.06 ex. VAT) to Ireland. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability. Typically, we offer next day delivery if you place it before 12pm, however this cannot be guaranteed. Delivery can take 3- 5 working days during very busy periods. Delivery times are based on orders placed between Monday – Friday (excluded bank holidays). If your product is out of stock you will be notified by email and estimated delivery will be advised.

Order Packaging

We understand discretion is very important to all our customers. All orders are despatched with no company logos.

International Shipping

Unfortunately we do not ship outside the Republic of Ireland.

Holidays

All orders are dispatched Monday-Friday with the exception of Bank Holidays. During the Christmas holiday period where couriers operate limited days.

Returning Unwanted Goods

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.

Returning Faulty Goods

In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at info@valerieosborne.com or contact us at 091556846 to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. Once faulty goods have been returned to us your refund can be processed. Items can be posted directly back to us at the address below (postage will be refunded. Goods must be in their original packaging with any seals intact and in a saleable condition.
 

• Please specify order number on returns package.
• Please ensure goods are packaged appropriately to avoid damage.
• Goods must be returned within 14 days of receipt for exchange or refund.
• Once we are notified of faulty goods arrangements will be made to return faulty items

Return Address

Please quote order number on all returns
Osborne Skin Clinic
Elysium
An Fuarán
Moycullen
Co. Galway

Complimentary Sample

As part of our service we send a free complimentary sample (maximum 2) with every order. On the occasion that your chosen sample is out of stock we will send you an alternative closest to the sample you chose. Please note what samples you would like to try.